fuzzygoth: (Default)
[personal profile] fuzzygoth
A friend who does application support is looking for some advice on the
differences in standard application support and banking application support
if you have experince or know someone who has experince of this and wouldn't
mind him doing some brain picking it would be appreciated, get in touch and
I'll pas them on.

Cheers :)



is wondering if anyone on here has worked within the IT sphere of a banking/finance setup? Basically interested in the perceived differences within support as opposed to other businesses. Such as security, methodology and such. Just so I have a way of talking round things if I apply for such a role without a banking background.

Date: 2010-11-21 02:39 pm (UTC)
From: [identity profile] raachi.livejournal.com
errr well having only worked in banking IT support (and only more or less in first-line at that) I'm not sure if I can provide much contrast with other ways. The main thing (especially since being taken over by a bank on the US stock exchange (HBOS by Lloyds)) is that security around passwords, data access and potential for loss has been ramped up. This is the Sarbannes-Oxley thing which I won't go into because there is plenty of info on the net. Basically it means if someone wants a password reset to some application or to the system, you can't just do it, you need to request verification from a higher manager. Additionally, all requests for new access are very tightly controlled, USB is mostly disabled across the estate, unused accounts for most applications are deleted after 3 months, that sort of thing. There has to be an audit trail for EVERYTHING, to prevent unauthorised access to data etc. Not sure how much it has to do with the fact that the bank is xx% public owned.

If he does app support I would assume he's more 2nd-line or something, in which case I can try to help but only with specific questions :)

Date: 2010-11-21 02:51 pm (UTC)
From: [identity profile] jhaelan.livejournal.com
Am happy for them to email me. Firstname at surname dot co dot uk or failing that username at livejournal dot com

Date: 2010-11-22 03:51 pm (UTC)
From: [identity profile] fuzzygoth.livejournal.com
Cheers dude he'll email you on your LJ email :)

thanks for this :)

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